Renew
Throughout the customer journey, it is important to build a valuable relationship with your customers so they consider you a trusted advisor rather than just a vendor. By helping them get up and running, checking in to make sure they are getting the most from their purchased licenses, and offering support when problems arise, you greatly increase the likelihood of renewing—and even growing—your sales.Renew
The relationship is not over when the sale is complete—in fact, it’s just getting started. To cement a lasting relationship with your customer, you should focus on early and full license deployment, so customers can get the most value from their Creative Cloud software investment. This effort will increase monthly active use, boost renewals, and expand your overall sales. In the end, it’s about creating happy customers who have a great experience with their Creative Cloud software.
The tabs below provide resources to help your customers get up and running smoothly, assign their licenses, and access the technical support they need. Be sure to select either the Enterprise or Teams tab based on which version of Creative Cloud your customer purchased.
For more in-depth information about the customer lifecycle and for resources to help you support customers throughout all four stages, refer to the Customer Lifecycle Management sales guide.