Adobe Creative Cloud sales guide

Renew

Throughout the customer journey, it is important to build a valuable relationship with your customers so they consider you a trusted advisor rather than just a vendor. By helping them get up and running, checking in to make sure they are getting the most from their purchased licenses, and offering support when problems arise, you greatly increase the likelihood of renewing—and even growing—your sales.

Renew



The relationship is not over when the sale is complete—in fact, it’s just getting started. To cement a lasting relationship with your customer, you should focus on early and full license deployment, so customers can get the most value from their Creative Cloud software investment. This effort will increase monthly active use, boost renewals, and expand your overall sales. In the end, it’s about creating happy customers who have a great experience with their Creative Cloud software. 

The tabs below provide resources to help your customers get up and running smoothly, assign their licenses, and access the technical support they need. Be sure to select either the Enterprise or Teams tab based on which version of Creative Cloud your customer purchased. 

For more in-depth information about the customer lifecycle and for resources to help you support customers throughout all four stages, refer to the Customer Lifecycle Management sales guide.

Enterprise onboarding resources

Customers that purchase Substance 3D for enterprise automatically get access to Adobe experts and enterprise support to help them fully deploy their licenses and keep their software running smoothly throughout their license term. Below are resources that will help to increase customer success. 

Enterprise-level support

  • Dedicated onboarding session—1:1 session with an Adobe expert who will show customers how to set up the Admin Console and define an identity system, as well as walk them through the benefits of their VIP membership and more.
  • IT technical support—24x7 support via phone and live chat.
  • Admin Console support access—Open support cases from within the Admin Console to resolve issues related to account administration, application packaging and deployment, product errors, and unexpected behaviors.

License management and deployment

If your customer needs additional information about the Admin Console and license management, refer them to the following resources:

VIP buying program

Get information about your customer’s VIP membership, and show them how easy it is to add licenses via the Admin Console:

Manage your enterprise membership >

Other helpful resources

 

 

 

 

 

 

Teams onboarding resources

Customers that purchase Substance 3D for teams receive access to Adobe resources that help them fully deploy their licenses and keep their software running smoothly throughout their license term. Below are resources that will help to increase customer success.

IT and product support

  • Advanced support—IT gets 24x7 support via phone, live chat, forums, and end user tutorials.

License management and deployment

If your customer needs additional information about the Admin Console and license management, refer them to the following resources:

VIP buying program

Get information about your customer’s VIP membership and find out how easy it is to add licenses via the Admin Console:

Manage your teams membership >

Other helpful resources