Customer account management
Learn all about customer account administration, including managing customer details in VIP Marketplace, migrating customers from VIP to VIP Marketplace, ordering and returns, renewals, and using Adobe price lists.
In this section, you'll find information about how to manage customer accounts, including:
- Customer administration—Learn how customer accounts are created, how customers manage licenses, what the account ID and VIP ID are, how to switch resellers, how to migrate from VIP to VIP Marketplace, how Adobe communicates to VIP Marketplace customers, and how customer purchase history works.
- Ordering—Learn how to place an order and add on to an order, how licenses are added in the Admin Console, how customers are billed, and how Adobe invoicing works.
- Renewals—Learn how renewals work, including information for customers and direct partners as well as how to update subscriptions at renewal and manage auto-renewal settings.
- Price lists—Learn how to find Adobe price lists, select the correct price list, select the correct SKU, understand SKUs inside and outside North America, and select the correct currency.