How VIP Marketplace works
Learn how to invite customers to the VIP Marketplace program, what the three subscription term options are, and how volume discounts work.
How does auto-renewal work?
All VIP Marketplace subscriptions are set to auto-renew at the anniversary date by default. If the VIP Marketplace member wishes to opt-out of auto-renewal, this setting can be changed in the direct partner’s marketplace platform.
Auto-renewal must be turned off at least three days prior to the anniversary date; otherwise, the auto-renewal invoice will be processed by Adobe. If auto-renewal is disabled, the renewal order must be placed on the VIP Marketplace member’s anniversary date. Any unpaid licenses will expire the day before the anniversary date.
Auto-renewal is required for all 3-year commit agreements
Purchasing consumable products
Some products, such as Adobe Stock credit packs and Adobe Acrobat Sign transactions, are consumables. Consumables are purchased and used. And more can be purchased at any time. Consumables are different from named-user licenses that enable members to license and use specific products during the subscription period. Consumables, by default, expire at the end of your subscription period.
However, some consumables have expiration dates and purchase cycles that may not align with the VIP Marketplace member's anniversary date and current subscription period. An example of a consumable product that does not expire on the last day of an existing subscription period is Adobe Stock for teams credit packs. See the terms for the consumable product your customer wishes to purchase for more information:
Adobe Acrobat Sign
Adobe Acrobat Sign transactions have an auto-renewal option. Transactions expire, or co-term, at the anniversary date. Acrobat Sign transactions are not prorated the way licenses are.
Example: A VIP Marketplace member had 5,000 transactions in their first order and used all of them. They then placed an order for an additional 5,000 transactions on September 27, 2023. The member’s anniversary date is November 27, 2023. The member's remaining transactions from the second order of 5,000 transactions will expire on November 27, 2023. The total 10,000 will be automatically renewed for the next year with an expiration date of November 27, 2024, the next anniversary date.