Customer account management
Learn all about customer account administration, including managing customer details in VIP Marketplace, migrating customers from VIP to VIP Marketplace, ordering and returns, renewals, and using Adobe price lists.
Adobe shares monthly price lists with direct partners. Price lists are specific to the regions and the currencies supported by the marketplace. Direct partners and resellers can transact VIP Marketplace only in the region(s) in which they are authorized per their terms and conditions.
Note: There is no API to get price lists. All price lists can be found on the Adobe Partner Connection portal.
Selecting the correct price list
The following customer details will help determine the appropriate price list:
- Deploy-to address: The region in which the licenses will be deployed or used
- Market segment: Commercial, government, or education
- Currency
Selecting the correct SKU
After you’ve determined the correct price list, choose the appropriate SKU based on the language your customer needs.
North American language SKUs
The North American language SKUs (Universal English, French Canadian, and North American Spanish) appear only on the regional North America VIP Marketplace price lists.
SKUs outside North America
Licenses deploying to regions outside of North America require different language SKUs and should be used only for orders deploying outside of North America. These SKUs are indicated on the price lists by the following language codes:
| Language | Description | Price list language code |
|---|---|---|
| English | International English | UE |
| French | French | FC |
| Spanish | Spanish | E (for Western Europe) |
| Spanish | Spanish | LAS (for Latin America) |
These SKU requirements are in place to comply with regulations governing Adobe’s tax structure and international tax laws and have no effect on the licenses delivered.
Selecting the correct currency
The following table provides examples of commonly confused deploy-to, currency, and language SKU combinations:
| Deploy-to country | Currency | Language | Price list language code |
|---|---|---|---|
| United States | USD | English | UE |
| UK | EURO/GBP* | English | IE |
| Australia/New Zealand | AUD | English | IE |
| United States/Canada | USD | French | FC |
| Japan | YEN | English | IE |
| France | EURO | French | F |
| Germany | EURO | French | F |
| Spain | EURO | Spanish | E |
| United States | USD | Spanish | NAS |
| Mexico | USD | Spanish | NAS |
| Argentina | USD | Spanish | LAS |
* Please refer to GBP ordering guidelines posted on the Adobe Partner Connection portal.