Customer account management

Learn all about customer account administration, including managing customer details in VIP Marketplace, migrating customers from VIP to VIP Marketplace, ordering and returns, renewals, and using Adobe price lists.

Adobe shares monthly price lists with direct partners. Price lists are specific to the regions and the currencies supported by the marketplace. Direct partners and resellers can transact VIP Marketplace only in the region(s) in which they are authorized per their terms and conditions.

Note: There is no API to get price lists. All price lists can be found on the Adobe Partner Connection portal.

Selecting the correct price list

The following customer details will help determine the appropriate price list:

  • Deploy-to address: The region in which the licenses will be deployed or used
  • Market segment: Commercial, government, or education
  • Currency

Selecting the correct SKU

After you’ve determined the correct price list, choose the appropriate SKU based on the language your customer needs.

North American language SKUs

The North American language SKUs (Universal English, French Canadian, and North American Spanish) appear only on the regional North America VIP Marketplace price lists.

SKUs outside North America

Licenses deploying to regions outside of North America require different language SKUs and should be used only for orders deploying outside of North America. These SKUs are indicated on the price lists by the following language codes:

 

Language Description Price list language code
English International English UE
French French FC
Spanish Spanish E (for Western Europe)
Spanish Spanish LAS (for Latin America)



These SKU requirements are in place to comply with regulations governing Adobe’s tax structure and international tax laws and have no effect on the licenses delivered.

Selecting the correct currency

The following table provides examples of commonly confused deploy-to, currency, and language SKU combinations:

 

Deploy-to country Currency Language Price list language code
United States USD English UE
UK EURO/GBP* English IE
Australia/New Zealand AUD English IE
United States/Canada USD French FC
Japan YEN English IE
France EURO French F
Germany EURO French F
Spain EURO Spanish E
United States USD Spanish NAS
Mexico USD Spanish NAS
Argentina USD Spanish LAS


* Please refer to GBP ordering guidelines posted on the Adobe Partner Connection portal.