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APRIL 1, 2020 ISSUE
WHAT'S HAPPENING
Get the latest COVID-19 resources to support your customers
As the situation with COVID-19 unfolds, we’re committed to giving you the support and resources you need to help customers navigate these unforeseen times.
Adobe has launched the partner COVID-19 resources page on Consumer & Business Connection to keep you up-to-date on all the programs, tools, and information you need to support your customers. This page features:
- The latest news on special programs and measures Adobe is taking to support customers.
- Value conversation guides that provide resources and information to help your customers maintain business continuity.
- Adobe Partner Community Hub access, so you can get your questions answered anytime.
Bookmark this page and check back often for the latest news and resources.
Adobe Partner Community Hub is now live
In support of our partners, today we’re launching the Adobe Partner Community Hub, hosted on Adobe Connect. A place where partners can visit to have questions answered, learn more about recent programs, and stay up to date with new initiatives and the latest announcements about Adobe’s response to COVID-19.
Join the Adobe Partner Community Hub now. It’s open all day, every day. Submit your questions any time. We’ll answer them as quickly as we can.
Logistics:
- Use the Adobe Connect desktop app for the best experience. Adobe Connect for mobile is also available.
- The Adobe Partner Community Hub is text only. There will be no audio/video.
- The Hub will be open all day and is being staffed by teams from around the world.
Recap: Help your customers get the most from their Acrobat DC subscriptions while managing a remote workforce
Watch the recording to learn how your customers can leverage Acrobat DC desktop, web, or mobile apps to get more from their Acrobat DC subscription. Find out what resources are available for customers who need to virtualize Acrobat DC. And learn how your customers can leverage their Microsoft and Google investments while using Acrobat DC.
Watch the NA | EMEA | LATAM session >
Watch the APAC | Japan session >
Get access to valuable CBC content
If you’re experiencing difficulty logging into C&B Connection, we’d like to help. Contact your local Adobe Partner Connection helpdesk who are ready to assist.
North America help desk | EMEA help desk | APAC help desk | LATAM help desk
Reminder: Acrobat DC 2015 end of support extension
Adobe is extending support for Acrobat DC 2015 (perpetual) from April 7, 2020 to July 7, 2020 to give customers additional time to migrate to Acrobat DC. This means Adobe will continue to deliver security patches and technical support beyond the original support period to help ensure business continuity for the large base of customers who are still using Acrobat DC 2015.
C&B Connection available in multiple languages
Did you know that Consumer & Business Connection is available in 10 languages? Simply click the region selector at the bottom left corner of any C&B Connection page to select a different language version of the site, complete with localized content and assets.
You can also search for assets in more than 20 languages from any language version of C&B Connection. Simply click the magnifying glass icon at the top right corner of any C&B Connection page and type a word or term into the search bar. The search results will default to the language version you are currently using. Simply click the Language filter to select other languages to filter your search.
SALES TOOL SPOTLIGHT
Value conversation guide
The Work from Home Value Conversation Guide has been developed to enable sellers to lead with a support and guidance perspective, helping customers get the most from their current Adobe solutions and products to maintain business continuity.
Third-party integrations guide
The Integrations Guide has been developed to enable sellers to support customers with understanding how they can maximize the value of their existing Adobe investments by integrating their Adobe products and services with current third-party technology.
Sales voice & tone guide
The Sales Voice & Tone Guide has been developed to provide sales teams with clear guidance on the tone and voice they should be using when interacting with customers worldwide, especially those impacted by the evolving global situation caused by the COVID-19 pandemic.
UPCOMING EVENTS
Competitive deep dive: Adobe Sign vs. DocuSign
Come learn about how to position Adobe Sign relative to major competitor, DocuSign.
Session 1
April 16 NA | EMEA | LATAM time zones
Register >
Session 2
April 16 APAC | Japan time zones
Register >
RECENT EVENTS
Help your customers get the most from their Acrobat DC subscriptions while managing a remote workforce
We will cover options available to help your customers get the most from their Acrobat DC subscriptions while managing a remote workforce. Learn how your customers can leverage Acrobat DC desktop, web or mobile apps to get more from their Acrobat DC subscription. Learn what resources are available for customers who need to virtualize Acrobat DC. And learn how your customers can leverage their Microsoft and Google investments while using Acrobat DC.
Watch NA | EMEA | LATAM session >
eSeminar: Adobe Sign 11.1 release
Join us to see the new features introduced in Adobe Sign 11.1. 1. Learn about the value to end users and to admins.
Watch NA | EMEA | LATAM session >
Google Drive integration for Acrobat DC/End of Support for Acrobat 2015 perpetual
This eSeminar covers the new Google Drive integration for Acrobat DC for individuals and admins as well as the end of support kit for Acrobat 2015 perpetual. Learn how your customers can maximize their Acrobat investment by installing the Google Drive integration. Learn what key sales plays you would use to drive adoption or sales based on Google Drive integration with Acrobat DC. And see what materials are available to help drive the end of support messaging for Acrobat 2015 customers to accelerate migration to Acrobat DC.
Company control of assets for CC for teams, CC for enterprise in VIP, & Acrobat DC
In this first of two sessions around the release of company control of assets, we introduce the scope of this initiative that includes terms of use updates, migration of all Creative Cloud for teams and some Creative Cloud for enterprise customers to the new business identity and storage model, as well as the value of these new features for businesses.
Watch NA | EMEA | LATAM session >
MORE GOOD STUFF
New hire eLearning
This training includes foundational training on Adobe products, buying programs, and retention.
eSeminars
Find the latest eSeminars. Get caught up by watching replays and downloading the presentations.
Acrobat DC and Office 365 sales kit
Drive Acrobat DC sales through Adobe VIP by promoting the timesaving PDF tool integration available for Microsoft Office 365.
NEWSLETTER ARCHIVE
2020
2019