WHAT'S HAPPENING

CAM Keys to Success Program

CAM teams have actively engaged in a globally aligned foundational CAM role dedicated program, known as the CAMs Keys to Success program. This program is strategically positioned to support the pivotal role of CAMs competencies and channel management practices in driving their partners to capture the Adobe sales opportunity in alignment with Adobe's objectives.

Since the program launch at SKO 2023, with program global results to date:

• 82% workshop attendance, 94% program eLearning completion and 18% skill uplift globally
• Introduction of the CAM Business Planning toolset to standardize business planning and execution management practices for both internal and partner-facing activities.
• Business Planning Credentialing of 80 CAMs (98% of CAMs globally) - underpinned by CAM manager involvement in the skills assessments for standardised approach and competencies
• CAM Keys to Success foundations, including credentialing, integration into the CAM new hire learning journey
• Kick off of Keys to Success - Level II and the CAM Manager Coaching program.
• Expanding the Keys to Success program in Q2 for partner funded heads and distributer Business Managers /Adobe Product managers to drive focus, commitment and performance for Adobe sales efforts.

To explore use cases of CAM Keys to Success program, please find testimonials across geos , as well as the overview of the foundational CAM program.

APAC India | APAC China | EMEA | Japan | NA | LATAM

VIP Marketplace daily proration calculation update

The daily proration calculations for VIP Marketplace add-on orders have been updated to more accurately account for leap years. You may see a slight difference in prorated partner pricing for these orders. This change applies only to add-on orders for annual subscriptions, including 3-year Commit. It does not apply to extended term orders, new orders, or auto-renewal orders. If you have additional questions, please contact your Adobe Channel Account Manager.

VIP 3-year Commit T&Cs partner FAQ

On March 12, 2024, a planned system update went live to allow VIP 3-year Commit (3YC) customers to re-accept (re-click) a newer version of the VIP 3YC amendment. The current VIP 3YC terms include language that requires auto-renewal in VIP Marketplace 3YC once the customer migrates to VIP Marketplace. This is a key migration unlock for VIP customers who had accepted the VIP 3YC T&Cs prior to March 29, 2023.

While the key component of the system update is working correctly, there are some known associated issues that have caused confusion with partners and customers. A Partner FAQ has been created to provide clarity on these issues. Partners should contact their Channel Account Managers with any questions.

Reminder: Partner Action Required! VIP 3-year Commit T&Cs reacceptance now available

The VIP 3-year Commit terms and conditions were updated on March 28, 2023 to add auto-renewal of a VIP Member’s VIP 3-year Commit (3YC) Minimum Number of Licenses (or Minimum Commit) upon migration to VIP Marketplace. This will allow VIP customers who have accepted VIP 3YC after March 28, 2023 to migrate to VIP Marketplace, since in VIP Marketplace 3YC requires auto-renewal of the Minimum Commit. Specifically, the updated VIP 3YC terms and conditions include the requirement for auto-renewal of the Minimum Commit in VIP Marketplace for the duration of the customer’s VIP Marketplace 3YC term (up to 2 renewals.) Auto-renewal cannot be disabled or opted out for VIP Marketplace 3YC customers.

Partner Action Required! VIP customers that accepted VIP 3YC prior to March 29, 2023 must re-accept the updated terms and conditions and agree to auto-renewal of the Minimum Commit before they can migrate to VIP Marketplace. A VIP 3YC terms and conditions reacceptance experience is now available for customers who accepted VIP 3YC prior to March 29, 2023. Partners are asked to reach out to all such customers and advise them regarding the auto-renewal requirement and the re-accept process. 

Here’s how it works:  

1. Current VIP 3YC customers will see a banner in the Admin Console to reaccept the updated VIP 3YC terms & conditions.​ 
   • Note that all VIP 3YC customers will see this banner, including those that accepted the VIP 3YC terms & conditions prior to March 29, 2023. Reacceptance is optional for these customers and does not impact their ability to migrate to VIP Marketplace.  
2. Customers must click the banner to initiate the VIP 3YC reacceptance process.​  
3. Follow the prompts to review and accept the updated VIP 3YC terms and conditions. Upon re-acceptance, the VIP 3YC customer agrees to auto-renew the Minimum Commit once in VIP Marketplace. 

Accepting the updated VIP 3YC terms & conditions will not change the 3YC term start or end dates, either in VIP or after migration to VIP Marketplace.

Additional Note: On or around March 12, 2024, some VIP customers also received an email notification to accept updated VIP Program terms and conditions. This was unintentional and can be disregarded, as there were no changes to the VIP Program terms and conditions. Partners should focus only on the VIP 3YC re-acceptance if applicable.

Reminder: VIP Marketplace self-service reseller change process now available

Effective March 7, 2024, a new self-service reseller change process is available that allows a VIP Marketplace member to change their reseller without assistance from Adobe. If a VIP Marketplace member wants to purchase from a different reseller, the member may initiate the change by generating an authorization code in the Admin Console.

The following actions must be taken to complete a change of reseller request:

1. The VIP Marketplace member generates the authorization code and provides it to their new reseller.

2. The reseller provides the authorization code to their direct partner.

3. The direct partner completes the change in their marketplace.

When the change is completed, the member, the previous and new resellers, and the direct partner receive confirmation emails. The previous reseller and direct partner will no longer be able to access the member’s account information from Adobe.

Direct partners must make an API update to implement this change. Until partners have implemented the API update, the existing reseller change process via the Adobe support team will continue to be available.

For additional information and step-by-step instructions, see the VIP Marketplace sales and administration guide.

Reminder: Launch Announcement: Creative Cloud for teams Pro Edition with Firefly Now Live

We are thrilled to announce that Creative Cloud for teams Pro Edition (CCT Pro) now comes supercharged with additional Firefly benefits.

What’s New?

1. IP (Intellectual property) Indemnification (USD $10k limit, terms apply) for Firefly outputs

2. 200 additional monthly generative credits to propel customers to quickly create higher volume of content in less time

Why Upgrade?

Creative Cloud for teams Pro Edition is a unique and compelling offer, that brings a transformative approach to creative workflows by leveraging Gen AI to supercharge creativity and productivity, coupled with unlimited downloads of Adobe Stock standard assets integrated in Creative Cloud. 

Next Steps

Familiarize yourself with the new Creative Cloud for teams Pro Edition with sales enablement materials on CBC.

Reminder: VIP Purchase Authorization 14-Day Grace Period Enforcement Date March 19, 2024

Purchase Authorizations (PAs) allow VIP Members or resellers to add named-user licenses of available products directly through the Admin Console for immediate deployment. As a reminder, a corresponding order is required within 14 days of PA creation. If Adobe has not received the order within that time, the VIP Member or reseller will be unable to create additional PAs for the remainder of their term, and licenses associated with unfulfilled PAs will be deprovisioned. While this updated 14-day policy has been in effect per the terms of the VIP Program Terms since 2020, it has not been enforced systematically. Effective March 19, 2024, systematic support for this policy will be applied to all new PAs created on or after this date. Any PAs created prior to this date will have the legacy system logic applied; however, per the program terms, a corresponding order is required for all PAs within 14 days regardless of systematic enforcement. Note that the 14 days includes the PA creation date.

• Day 0 – 14: PA grace period

• Day 15 – 18: PA status becomes overdue, but users retain access. No new PAs can be created on the VIP account unless the order is received by Adobe on or before day 18 or until the next Anniversary Date has passed. 

• Day 19: PA status becomes suspended, and users lose access. No new PAs can be created on the VIP account until the next Anniversary Date has passed.

Note that this change applies only to VIP orders. For VIP Marketplace Members, licenses deployed through the Admin Console must have a corresponding order placed within 7 days. 

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