WHAT'S HAPPENING

Renewal Decision Engine tip sheet for VIP account managers

The Renewal Summary is an Adobe utility provided in the Reseller Console to help account managers plan for their VIP customers’ upcoming license renewals. The Renewal Summary is powered by an Adobe internal tool called the Renewal Decision Engine (RDE).

Now there is a handy tip sheet that clarifies what RDE does and does not do as standard expected behavior. Referring to this sheet can help you avoid confusion or frustration when working with VIP customers.

Download the tip sheet >

Reminder: Hands-on sessions' recordings are now available

Throughout Q1, we offered a series of hands-on sessions so you could learn the basics of Adobe products and solutions and feel more confident talking to customers about all that Adobe has to offer. The sessions included Acrobat, Creative Cloud & Adobe Stock, Adobe Express and Substance 3D.

Now you can watch the recordings, in case you didn't have time to attend any of the sessions, or if you want to review and remember what was shared.

While we prepare the continuation of this series, take the time to watch the first set of sessions, which are available in English, Brazilian Portuguese, and Spanish. You can access them by clicking The Academy > Training Resources > Hands-on Product Sessions from the main menu on Consumer & Business Connection or by clicking one of the following links:

Hands-on product sessions for employees > (for Adobe employees and contractors only; sign-in required)
Also available in: LATAM Spanish | Brazilian Portuguese

Hands-on product sessions for vendors > (for Adobe call centers and other vendor workers; sign-in required)
Also available in: LATAM Spanish | Brazilian Portuguese

TRENDING SALES TOOLS

Check out the top five downloads this week:  

Upcoming events

NEW HIRE

New hire meet and greet

Meet your sales enablement trainer to get a walkthrough of all the sales tools and the training available to you as a part of your onboarding and continuous enablement at Adobe.  

North America > (sign-in required)
 

PLAYBOOKS AND SALES GUIDES

Sales playbook workshop

Join this session for Q&A and application-based scenarios for the sales playbooks. Learn how to use the sales playbooks to help you better prepare to engage with your accounts.

North America > (sign-in required)
 

SALES SKILLS

Overcoming objections

Join us to learn what causes objections and how to predict and prepare to respond to them. This module is intended for anybody whose role requires them to sell Adobe products against competitive options. 

APAC > (sign-in required)
 

Business Customer Journey

Join us to learn the Business Customer Journey (BCJ) sales process tailored for SMB & Midmarket. BCJ will help you put the customer at the center of our sales process and demonstrate value realization. 

North America > (sign-in required)

Good stuff

Acrobat sales guide

Build value for your customers with Adobe Acrobat. This guide leads you through each step of the sales process while helping you provide the best customer experience and achieve the best sales results.
 

Calendar of events

Find out about upcoming events or check out resources and summaries of recent events. It's easy to browse by date or keyword.

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