WHAT'S HAPPENING

Acrobat Pro VIP customers with an anniversary date after July 1 are eligible for the old price if they order by July 1

The price of Acrobat Pro is set to increase for existing commercial VIP customers on July 1, 2023.  In the April enablement session, we had communicated that eligibility for the old/existing Acrobat Pro price for VIP customers is determined by the customer’s anniversary date. However, we have revised that guideline, and we are now allowing customers with an anniversary date on or after July 1 to renew at the old/existing price if the order is booked before July 1.

Please reach out to your channel account manager if you have any questions.

Confirm Reseller Console purchase authorization duration discrepancies in LWS

When a purchase authorization (PA) is created on a monthly pro-ration date (for example, the PA is created on June 15 and the VIP anniversary date is September 15), the Reseller Console sometimes displays an incorrect PA duration of one month less than the actual duration. This is a display issue only; the PA duration is still being calculated correctly. Resellers can confirm the correct PA duration by creating an order to fulfill the PA and checking the Duration field. The PA number must be referenced during the order creation process.

Reminder: The Learning Hub

Brought to you by the Global Sales Enablement team.

Introducing the Learning Hub—an all-new personalized way to access training and events in one handy place. Now you can set your own preferences to see the eLearning and events that are most relevant for your job role. And you can effortlessly register for the events you want to attend in a few clicks. 

The Learning Hub curates content by region, role, and product to align to your customized profile preferences, so you get the sales information you need to stay informed and meet your targets. Whether you’re onboarding as a new hire or becoming an expert on an Adobe product or sales skill, the Learning Hub makes it easy for you to find and complete the training you need.

On the Learning Hub, you can:

• Master your eLearning by easily continuing in-progress courses, seeing all your completed courses, and finding new courses to enroll in.

• Quickly register for upcoming eSeminars and live enablement training sessions.

• Easily access recordings and resources from recent events you attended or missed.

• Get up to speed quickly with individual learning paths for new hires.

• Stay up-to-date on the latest content and can’t-miss events.

To find the new Learning Hub, click The Academy > Learn > Learning Hub on Consumer & Business Connection.

Check out the Learning Hub > 

And don’t forget to complete your profile to ensure the content you see is tailored to your location, job, and interests. You can always access your profile by clicking your profile picture at the top right of any page and then clicking the "Edit Profile Preference" link on your profile card.

Set up your profile today >

Questions or feedback? Email cbchelp@adobe.com.

Reminder: Help partners resolve Adobe process issues in no time

Do you spend a lot of time helping partners with common Adobe tasks like registering deals, initiating returns, and figuring out price lists? Now Adobe partners have easy access to the information and resources they need to navigate common Adobe processes.

The Partner Operational Enablement page provides self-serve how-to information—including quick guides, videos, and FAQs—to help partners work more efficiently with Adobe and grow their Adobe sales. Topics include:

• Deal registration
  
• Price lists
  
• Channel authorization letters
  
• Adobe returns
  
• VIP buying program and Reseller Console help
  
• Partner Helpdesk support
  
• Consumer & Business Connection partner registration
  
• VIP Marketplace

Partners will find more than 20 resources to help them today. And more assets will be added quarterly, so watch your inbox for announcements about updates. 

Share the Partner Operational Enablement page with partners today >

Reminder: Updated Acrobat Sign sales eLearning

Do you need a refresher on Acrobat Sign and sales skills to nail the customer conversation and close more deals in your pipeline? Well, you are in luck!

The Acrobat Sign sales eLearning has just been updated to include the latest FY23 sales plays along with relevant industry information and use cases. This has been merged with the Business Customer Journey sales process and sales skills so that learners can enhance their knowledge and recommend the right Acrobat Sign solution to close deals.

This performance-based course places learners in real-world selling situations and challenges them to take the right actions to achieve successful selling outcomes. The final module allows learners to apply selling skills to make their scenario-based sales quota and earn awards in a fun and engaging game. 

The training is live now and relevant for all SMB, midmarket, and channel sales teams. Refresh your Acrobat Sign knowledge, practice some sales skills, and apply this knowledge in customer conversation today.

Complete the training > (for Adobe employees; sign-in required)

Complete the training > (for Adobe vendors and call centers; sign-in required)

TRENDING SALES TOOLS

Check out the top five downloads this week:  

Upcoming events

eSEMINAR

Creative Cloud and Document Cloud monthly enablement eSeminar—June 2023 (NA | EMEA | LATAM)

Join Lisa Niday and team for our combined monthly enablement eSeminar where we cover both Document Cloud and Creative Cloud product updates, sales information, latest assets, and other important information. 

North America | EMEA | LATAM > (sign in required)

VIP MARKETPLACE

VIP Marketplace milestone 7 deep dive for partners 

Join the VIP Marketplace team for a deep dive briefing for the milestone 7 release, three-year commit, pricing, return policy, and supporting assets.

North America | EMEA | LATAM > (sign-in required)

APAC > (sign-in required)

PRODUCT VALUE HANDS-ON, SERIES 2

Illustrator, Adobe Stock, Substance 3D, and Acrobat Pro sessions

Join our upcoming second series of hands-on product value enablement sessions designed to empower you with comprehensive knowledge and practical skills in using the products you sell.

North America | APAC | EMEA | LATAM >

ALL IN TO WIN SERIES

All in to Win series with Global Sales Enablement

Join the Global Sales Enablement team for the sales topic of the month. You can also ask questions about resources, training, and any other challenges you may have. This is your opportunity to make sure you get your questions answered and learn from your peers.

North America > (sign-in required)

PLAYBOOKS AND SALES GUIDES

Sales guide introduction walkthrough

Join us for a walkthrough session of the Adobe sales guides available on Consumer & Business Connection. Discover the information you need throughout the sales cycle to successfully recommend the right Adobe products and features to a variety of customers. This include industry- and department-specific information to help you understand what different types of customers' needs and how Adobe products can benefit them.

APAC > (sign-in required)

SALES SKILLS

Professional skills: Principles of negotiation, part 2

In this second module, you will learn the stages of negotiation and the psychology of the customer's decision process, how to conduct discovery, and how to conduct conversations that achieve win-win outcomes through multiple communication channels. 

APAC > (sign-in required)

Professional skills: Remote selling

This module is intended for anybody whose role requires them to engage with customers remotely. You will learn how to overcome the key challenges of remote selling by adopting a customer engagement system that teaches you how to best use the resources and channels available to you. 

APAC > (sign-in required)

Good stuff

Hands-on product sessions

Get your hands on Adobe products and solutions and get confident when talking to customers about them. Learn the basics of our flagship products, including Acrobat Pro, Creative Cloud, Adobe Stock, Adobe Express, and Substance 3D.

Start learning  > (for Adobe employees; sign-in required)

Start learning  > (for Adobe vendors and call centers; sign-in required)

Calendar of events

Find out about upcoming events or check out resources and summaries of recent events. It's easy to browse by date or keyword.

See all events >

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