WHAT'S HAPPENING

Change to VIP Marketplace 3-year Commit Acceptance Options

In response to partner feedback received since the launch of VIP Marketplace 3-year Commit with required auto-renewal, Adobe is making a change to the ways by which a VIP Marketplace member can enter into a VIP Marketplace 3-year Commit agreement with Adobe. Effective immediately, the reseller must initiate all VIP Marketplace 3-year commit invitations.  

Previously, there were two ways for VIP Marketplace members to initiate a VIP Marketplace 3-year commit. 

1. A qualified VIP Marketplace member could independently accept VIP Marketplace 3-year commit for their full license quantity from the Admin Console. (Discontinued)

2. The reseller may initiate a VIP Marketplace 3-year commit invitation for a chosen license quantity.   

The option for members to independently accept VIP Marketplace 3-year commit from the Admin Console (option 1) has been discontinued. Going forward, all VIP Marketplace 3-year commit agreements must be initiated by the reseller (option 2). This will ensure partner involvement in Members’ accepting VIP Marketplace 3-year commit agreements. 

VIP Marketplace 3-year commit requires auto-renewal of the Minimum Commit for the duration of the customer’s VIP Marketplace 3-year commit term (up to 2 renewals). Auto-renewal cannot be disabled or opted out for VIP Marketplace 3-year commit customers. For additional information on VIP Marketplace 3-year Commit, see the VIP Marketplace sales & administration guide. 

Note: As communicated in April, VIP Marketplace direct partners must ensure that their marketplace platforms are built to support reseller-initiated 3-year commit invitations via API. If you need assistance, contact your Adobe channel account manager or technical representative for assistance.  

Reminder: Planned system updates in June 2024

As part of planned Adobe system updates, there will be three windows in June 2024 with limited impact for VIP and VIP Marketplace. During these windows, order processing and invoicing will be delayed. Due to the scheduled start and end times, we anticipate limited impact for Japan and APAC only.

• Pacific: Tuesday, June 4 @ 06:00 PM to Tuesday, June 4 @ 10:00 PM
• Pacific: Saturday, June 8 @ 12:15 AM to Sunday, June 9 @ 10:00 AM
• Pacific: Saturday, June 15 @ 12:15 AM to Saturday, June 15 @ 03:15 PM

Updated status updates are available on the CBC system status page.

Reminder: Updated examples for VIP Marketplace daily proration calculations

The daily proration calculations for VIP Marketplace add-on orders have been updated to more accurately account for leap years. You may see a slight difference in prorated partner pricing for these orders. See the VIP Marketplace sales and administration guide for updated examples. 

Reminder: Update on VIP and VIP Marketplace T&Cs acceptance process

Effective April 30, 2024, the following changes have been made to the acceptance process for updated VIP or VIP Marketplace terms & conditions. This applies to new customers (enrollment acceptance) as well as when the T&C are updated (re-acceptance).

For customers (IMS orgs) with a single VIP or VIP Marketplace contract:

• System Admins will only be given the option to review and accept the VIP or VIP Marketplace T&Cs. They will encounter blocked access to the Admin Console until the acceptance is completed. (No change)
• Non-System Admins will have full Admin Console access, even if VIP or VIP Marketplace

T&Cs are pending acceptance, with the sole restriction that no new VIP or VIP Marketplace licenses will be provisioned. (New!)

For customers (IMS orgs) with one or more VIP or VIP Marketplace contracts AND 1 or more ETLA or other DX contracts:

• System Admins will be allowed to access the Admin Console, even if VIP or VIP Marketplace T&Cs are pending acceptance. This allows Admins to fully manage their non-VIP or VIP Marketplace licenses (such as their ETLA or DX licenses) if they are not the right person to accept the VIP or VIP Marketplace T&Cs on behalf of their organization. (New!)

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