WHAT'S HAPPENING 

Planned system update beginning after close of business on July 28, 2023

As part of a planned Adobe system update, SAP will be placed in read-only mode beginning after close of business on Friday July 28, 2023 PT. All system maintenance is planned to be completed over the weekend while all regions are generally offline, and full system access is planned to be restored by early Monday morning for the start of the business week.

During this time, orders placed via EDI or VIP Marketplace will queue for processing as soon as SAP access is returned to read/write mode. Other VIP Marketplace actions, such as customer creation and VIP to VIP Marketplace migrations, may be submitted but will also be queued for processing as soon as SAP is returned to read/write mode. 

The Reseller Console and Admin Console will be available, but processes initiated via these surfaces, such as new VIP ID creation, will be queued for processing after SAP is returned to read/write mode.

The Adobe Licensing Website (LWS) will be unavailable during this time. Users will not be able to place new orders or log in to the system to access existing order data until SAP is returned to read/write mode. 

Correction to Adobe Acrobat Sign for business pricing effective October 1, 2023, for LATAM and APAC

On February 1, 2022, new partner pricing was published for Adobe Acrobat Sign for business on all LATAM and APAC commercial VIP and VIP Marketplace price lists. The intention of this pricing update was a slight reduction in MSRP to align with local market requirements in both regions. Unfortunately, an error was made, and the prices were inadvertently switched, resulting in higher than intended partner pricing on the LATAM price lists and lower than intended partner pricing on the APAC price lists. 

The following actions are being taken to address this error:

September 30, 2023: Last order date for incorrect prices

• This pricing will appear on the September price lists (to be published August 1) with the DELETE flag.

October 1, 2023: First order date for corrected prices

• This pricing will appear on the October price lists (to be published September 1) with the CHANGE flag.

For APAC only:

• Since the APAC price lists will reflect a price increase relative to currently published partner pricing, the currently published partner pricing will move to the 3-year-commit price list and will be honored for existing 3-year-commit customers. 

• New pricing will still reflect a slight reduction in MSRP relative to pre–February 2022 pricing.

For LATAM only:

• Since the corrected prices will be lower than the previous prices, all customers (including existing 3-year-commit customers) should use the new pricing that will be effective October 1, 2023.

   

Reminder: Launching Adobe Substance 3D sales eLearning

Adobe Substance 3D is a powerful suite of software tools designed for 3D artists and designers to create, texture, and render high-quality 3D models and materials. This sales training for Substance 3D is focused on equipping you with the knowledge and skills required to effectively promote and sell Substance 3D to potential SMB, midmarket, and channel customers. Get experience in real-world selling situations and learn how to take the right actions to achieve successful selling outcomes. Then apply the selling skills you’ve learned to make your sales quota and earn awards in a fun and engaging game. 

 This course includes:

• Product awareness—Learn about Substance 3D capabilities, customer personas, and unique selling points compared to other 3D design tools in the market landscape.
• Identifying customer needs—Learn how to identify the verticals, industries, and customer personas that can benefit from Substance 3D and how to ask the right questions, listen actively, and gather information about customer requirements to effectively position Substance 3D as the right solution.
• Value-based selling—Practice articulating the value of Substance 3D to potential customers using a proven framework. Learn how to highlight Substance 3D benefits and connect them to the potential cost and time savings that customers can achieve with Substance 3D.
• Market landscape—Learn to effectively position Substance 3D as the superior choice compared to other 3D tools.
• Objection handling—Learn strategies for handling common objections or concerns that potential customers may have, and practice addressing objections, clarifying misconceptions, and providing compelling reasons for customers to choose Substance 3D over alternatives.
• Closing techniques—Learn how to apply the sales process from prospecting and lead generation to closing deals and successfully converting leads to customers.

Start the Substance 3D training today >

Reminder: Announcing extended terms in VIP Marketplace

With the latest release on June 29, VIP Marketplace now has parity with the Value Incentive Plan (VIP) for the commercial segment. The latest release, which includes support for three-year commit, extended paid-upfront terms, and Adobe Stock credit packs, adds to the list of previously released features, including volume discounting, support for teams and enterprise offerings, and support for Adobe Acrobat Sign. Learn more about VIP Marketplace with the program guide, the new VIP Marketplace sales and administration guide, and the latest eSeminars on Consumer & Business Connection. 

To access recordings and decks from internal and partner eSeminars, log in to Consumer & Business Connection and search for “VIP Marketplace” on the calendar of events. 

TRENDING SALES TOOLS

Check out the top five downloads this week:

Upcoming events 

eSEMINAR

Introducing Adobe Express for higher education

Join the Adobe education team for a hands-on workshop using Adobe Express. Our solutions consultant, Jim Babbage, will walk you through a hands-on Adobe Express project, arming you with the tools and knowledge you’ll need to present Adobe Express to your higher education customers.

Register > (sign-in required)

PRODUCT VALUE HANDS-ON, SERIES 2

Illustrator, Adobe Stock, Substance 3D, and Acrobat Pro sessions

Join our upcoming second series of hands-on product value enablement sessions designed to empower you with comprehensive knowledge and practical skills in using the products you sell.

North America | APAC | EMEA | LATAM >

NEW HIRE

New hire meet and greet

Meet your sales enablement trainer to get a walkthrough of all the sales tools and the training available to you as a part of your onboarding and continuous enablement at Adobe.

North America | EMEA > (sign-in required)

APAC (excluding China) > (sign-in required)

SALES SKILLS

Professional skills: Sales storytelling

This module is intended for anybody who engages customers at any stage of the Business Customer Journey. Discover the science behind successful stories and learn how to translate pitches into stories that engage your customers and provoke them to action. 

Korea > (sign-in required)
 

Professional skills: Remote selling

This module is intended for anybody whose role requires them to engage with customers remotely. You will learn how to overcome the key challenges of remote selling by adopting a customer engagement system that teaches you how to best use the resources and channels available to you.

Korea > (sign-in required)

Good stuff

Hands-on product sessions

Get your hands on Adobe products and solutions and get confident when talking to customers about them. Learn the basics of our flagship products, including Acrobat Pro, Creative Cloud, Adobe Stock, Adobe Express, and Substance 3D.

eSeminars

Find the latest eSeminars. Get caught up by watching replays and downloading the presentations. 
 

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