WHAT'S HAPPENING 

Updated process: Explicit acceptance now required by delegates for Creative Cloud

We recently introduced updates to our Adobe cloud storage model. These updates will improve the way business customers store, manage, and securely collaborate on creative projects in the future.

However, this update has an impact on the actions required by delegates to access their apps. Until recently, when an admin added a delegate to their organization, delegates were able to simply log in to Creative Cloud and get started. An email with a “Click here to get started” message was sent, but no action was required by the delegate to activate their license.

With this update, delegates must explicitly accept the email invitation by clicking the “Click here to get started” button. Once they have done this, they can log in to Creative Cloud and get to work.

Please review this process and ensure delegates know to complete Step 4:

1. Customer places order with reseller.
   
2. Admin adds delegates to organization.
3. Delegates get email with a “Click here to get started” link.
4. Delegates click the link in the email to access their Creative Cloud account.

Note: If the delegate simply logs in without clicking the link in the email, they will be unable to access the applications.

Please ensure you communicate this to your customers in order to ensure a smooth onboarding experience. If you have questions, please contact your Adobe Channel Account Manager or distributor.

Step-by-step guide to register and activate your Adobe Partner Connection account

This guide walks you through how to register and activate your Adobe Partner Connection account and gain access to Consumer & Business Connection for the sales tools and training you need to support your development and drive successful customer interactions.

Download the guide >

Spark and Premiere Rush Single Apps end of sale for new teams and enterprise customers

Adobe is no longer selling Spark or Premiere Rush Single App plans to new teams and enterprise customers. Please renew existing Spark customers to Premiere Rush Single App, which includes access to Spark, at no additional cost.  

Download a short guide to assist your contract admins with next steps..

What do I need to know? 

• Spark, Premiere Rush, and Premiere Rush Pro Edition Single App plans for teams and enterprise are no longer orderable from the published price lists as of June 14, 2021. 
• InCopy and Substance will have Spark removed at the customers’ next renewal.  

What can I sell to renewing customers?

• If customers who had previously purchased Spark Single App want to place add-on or renewal orders, you can sell them the Premiere Rush Single App plan for the most equivalent value (for the same price as Spark Single App). Please contact your Adobe Channel Account Manager to place the order for Premiere Rush Single App. 
• If customers who had previously purchased Premiere Rush Single App or Premiere Rush Pro Edition wish to continue, they will be able to do so. Please contact your Adobe Channel Account Manager. 

What do I sell if a new customer wants Spark as a new contract on or after June 14? 

• A new customer is defined here as any customer who did not previously purchase the Spark Single App plan.
• Customers can purchase any CC Single App (except for InCopy and Substance) or CC All Apps to get the full Spark value, at no additional cost. 

What changes have been made to the VIP price lists?

• Spark Single App for teams and enterprise plans have been removed from the price lists, meaning no customers will be able to renew or buy net new Spark Single App licenses.  
• Premiere Rush and Premiere Rush Pro Single App plans for teams and for enterprise have been moved to the 3YC and unpublished price lists, meaning you can sell these unpublished SKUs only to customers who had previously purchased these plans and need an add-on or renewal order. 

What would happen to the end user’s product experience once the  ontract is renewed from Spark Single App to Rush Single App?

• If the end user is on Spark today, his or her experience won’t be impacted if the contract is changed from Spark Single App to Premiere Rush Single App (or another Creative Cloud Single App or All Apps plan with Spark entitlements).  
• The end user will still be able to access his or her projects in Spark. The product experience will remain the same.   

Will Spark be removed from other plans?

• The Spark entitlement will be removed from InCopy Single App for teams and enterprise plans that renew on or after June 15, 2021. 
• The Spark entitlement will be removed from Substance enterprise plans that renew on or after June 23, 2021.  

Announcing the latest Acrobat DC webinar kit: Streamline software management with Acrobat DC

To help drive Acrobat DC sales, Adobe has developed the resources you need to host your own five-part customer webinar series on your schedule. Now you can showcase the benefits of Acrobat DC to perpetual customers who haven’t yet migrated as well as to new Acrobat customers and even to active subscription customers who aren’t yet taking advantage of all the powerful features in Acrobat DC.

Get the latest kit
The newest webinar kit—the fifth in the series—is called “Streamline software management with Acrobat DC”. This session focuses on how Acrobat DC makes it easy to deploy and update PDF software, track licenses across an organization, and protect company documents and data. Show customers how to:

• Get up and running quickly by adding user licenses to the web-based admin console via bulk upload or a directory sync. 
• Support their ever-changing workforce by easily assigning, reassigning, removing, and tracking licenses with just a few clicks. 
• Strengthen security of corporate information by authenticating users via Adobe ID, Enterprise ID, or Federated ID.
• Speed up installation and configuration with the Acrobat Customization Wizard.
• Install updates on their own schedule or enable users to self-install.

Get everything you need to promote and host this webinar and connect with customers afterward, including:

• Pre-webinar invitations, web banners, and social media content to drive attendance.
• Resources to run the webinar such as a script, presentation deck, video demo, and FAQ.
• Post-webinar call script and thank you emails to follow up with customers afterward.

Download the kit > (sign-in required)

Don’t miss out
This kit is available in English now, with localized kits coming soon. Visit the Acrobat DC Assets page often to make sure you didn’t miss one. 

Announcing: Localized calendar pages now available on C&B Connection

Adobe employees and partners that use the localized versions of Consumer & Business Connection can now find localized event pages. Instead of switching to the English version of C&B Connection to find event information, you can now access three new event pages on your local site, including:

• Calendar of events—Find all upcoming events or revisit archived events. Filter by date, region, event type, or product. Or search events by keyword.
  
• eSeminars—See all eSeminars from newest to oldest.
• Enablement Labs—See all Enablement labs from newest to oldest.

All regions will see Worldwide events (in English) on their new localized pages. And regions that host local events will also see a Local tab on each page for localized event information and supporting content. If you have localized events you would like to add to these pages, contact cbgse@adobe.com.

You must sign in with your partner or employee credentials to see the Enablement Labs page and most of the recent calendar events, including many eSeminars. If you have any trouble signing into C&B Connection, visit the Register page to troubleshoot or learn how to register for credentials.

The Adobe Licensing Website (LWS) and Channel Orders Website will be down for scheduled maintenance

The Adobe Licensing Website (LWS) and Channel Orders Website will be down for scheduled maintenance from Saturday, September 25 from 11am PT to Sunday, September 26 at 2:00pm PT. Both systems will be unavailable during this time. Orders may still be placed via EDI, the Adobe Ordering Portal, and VIP Marketplace, but these orders will be queued until the maintenance is concluded.

SALES TOOL SPOTLIGHT

Adobe Creative Cloud plug-ins and integrations

With plug-ins and integrations, customers can streamline their creative process by connecting third-party tools to their favorite Creative Cloud apps. Plug-ins for Adobe Creative Cloud let you add new features to your favorite apps—so you can make what you want, how you want. Best of all, they're available with a Creative Cloud membership.

Adobe Sign vs. DocuSign competitive battlecard

This battlecard gives you the tools to have an effective and informed conversation when a customer is evaluating DocuSign or comparing Adobe Sign to DocuSign. (Sign-in required.)

UPCOMING EVENTS

Substance 3D refresher

The Adobe Substance 3D Collection gives businesses a powerful, yet intuitive and connected toolset for creating 3D content with uncompromised detail. Get up to speed on selling this new collection of apps. This session covers the value proposition per persona,  an overview of the competition, and a focus on virtual photography.

Session 1
September 28—NA | EMEA | LATAM 
Register >

Session 2
September 29—APAC | Japan 
Register >
 

Refresher: Business ID/ESM rollout update on contract switching and education issues

 Join this session to get a refresher of Business ID rollout; including a review of switching contract scenarios in light of ongoing migrations to an enterprise storage model (ESM). In this session, we will provide a deep dive on the Team Direct to VIP contract-switching scenario, providing a detailed guide to the switching and escalation processes. We will also provide an update on the delegate invitation acceptance requirement process as well as an update on recent education issues reported by organizations that have been onboarded to ESM.

Session 1
September 30—NA | EMEA | LATAM 
Register >

Session 2
October 1—APAC | Japan 
Register >

RECENT EVENTS

Updates to Creative Cloud for teams Pro Edition

Join this session to learn about the new major updates to the Creative Cloud for teams Pro Edition offering.

Revisit the session > (sign-in required)
 

Acrobat and Adobe Sign monthly enablement eSeminar—August 2021

Join Lisa Niday and team for this Acrobat and Adobe Sign monthly enablement eSeminar where we’ll cover sales training, new product releases and updates, latest assets and other important information.

Revisit the session > (sign-in required)
 

Company control of assets (type 2e): General availability and migration

Join us to learn more about the general availability (for new customers) and migration (of existing customers) to company control of assets (type 2e) for Creative Cloud for teams. In this session, we share key milestones, value proposition, new customer experience, migration experience for admins and end users, and more key information.

Revisit the session > (sign-in required)
 

Acrobat and Adobe Sign monthly enablement eSeminar—July 2021

Join Lisa Niday and team for this Acrobat and Adobe Sign monthly enablement eSeminar where we cover sales training, new product releases and updates, the latest assets, and other important information.

Revisit the session > (sign-in required)
 

Refresher: Creative Cloud contract switching

Join the CC SMB contract switching second session to learn about upcoming CC for teams and enterprise value (company control of assets), implications on the contract switching process, and a review of switching contract scenarios, changes in process, and asks for resellers and Adobe SMB sellers.

Revisit this session > (sign-in required)
 

Substance 3D launch

Join us to learn more about the launch of Substance 3D. We’ll be introducing the scope of this initiative, which includes key milestones and value proposition, migration experience updates, and details of the launch.

Revisit the session > (sign-in required)
 

Acrobat and Adobe Sign monthly enablement eSeminar—May 2021

Join Lisa Niday and team for this Acrobat and Adobe Sign monthly enablement eSeminar where we’ll cover sales training, new product releases and updates, latest assets and other important information.

Revisit the session > (sign-in required)
 

Enablement briefing: Creative Cloud contract switching changes

Join the CC SMB Contract Switching session to learn about upcoming CC for teams and CC for enterprise value (company control of assets) and implications on contract switching scenarios and process.

Revisit the session > (sign in required)
 

Acrobat and Adobe Sign monthly enablement eSeminar—April 2021

Join Lisa Niday and team for this Acrobat and Adobe Sign monthly enablement eSeminar where we cover sales training, new product releases and updates, latest assets, and other important information.

Revisit NA | EMEA | LATAM session > (sign-in required)

Revisit APAC | Japan session > (sign-in required)

CC for teams pilot of company control of assets (aka Type 2e)

Join us to learn more about the Creative Cloud for teams pilot of company control of assets (aka Type 2e). We’ll introduce the scope of this initiative, which includes key milestones and value proposition, migration experience for admins and end users, and details about the pilot rollout.

Revisit the session > (sign-in required)

MORE GOOD STUFF

Adobe Sign eLearning

Get an overview of customer challenges with paper processes, and learn how Adobe Sign solves them. 
 

eSeminars

Find the latest eSeminars. Get caught up by watching replays and downloading the presentations. 
 

NEWSLETTER ARCHIVE