WHAT'S HAPPENING 

Domain enforcement update

Effective September 5, 2024, system administrators can restrict organization-owned domains to prevent users from creating and using personal Adobe ID accounts. This limits personal data usage, enhances security, and allows asset-sharing only between organization users. End users may encounter messages at login related to changing their email address. Partners should refer customers to the information for system administrators and end users in the Help X documentation and FAQs. 

Upcoming changes for the VIP and VIP Marketplace programs on December 2, 2024

VIP Marketplace is the next evolution of our customer and reseller experience—based on the Adobe Value Incentive Plan (VIP) Buying Program. In December 2023, we announced that Adobe will be retiring the Value Incentive Plan (VIP) Buying Program for the commercial market segment by January 31, 2025. This was followed by an additional announcement in June 2024 that provided incremental updates related to the sunset timelines for VIP in the commercial segment, as well as announcing the sunset timelines for the VIP program for the government and education market segments by November 30, 2025.

To support partners’ planning efforts, we are summarizing the key changes planned for December 2024.

The following components of the VIP Buying Program for the commercial segment will be discontinued on or before December 2, 2024. These changes apply worldwide, excluding China and restricted countries.

• Adobe will no longer support new VIP commercial contract creation. Partners will be expected to process any new commercial contract creation in VIP Marketplace. (Previously announced)
• New product launches/new offers (including promotions) will be discontinued in VIP and only made available for partners in VIP Marketplace. (Previously announced) 
• Adobe will no longer support Linked Membership enrollments for VIP commercial customers. Partners will be expected to migrate customers to VIP Marketplace and utilize the new Linked Membership capabilities on the marketplace platform. (New announcement) 
• Adobe Partner Connection (APC) financial incentives for partners for VIP commercial will end on November 29, 2024, which is the last day of Adobe’s fiscal year. (Previously announced) 

The following will apply to the VIP Marketplace Buying Program across the commercial, government, and education market segments:

• Adobe will be introducing a Returns Exception policy and process with corresponding RMA fee structure. (New announcement) 

Resources: Please reference these additional resources:

• The VIP Sunset FAQ provides additional information on impacts to your customers, where to go for support, next steps, and additional resources. 
• The Adobe Blog provides a customer-facing statement that you can share with your VIP members. 
• The VIP Marketplace sales and administration guide is a comprehensive resource for direct partners and distributor authorized resellers (DARs) to help position, sell, and administer customer licenses through VIP Marketplace. 
• The links to the VIP sunset partner enablement series provide recordings of previous partner enablement sessions. (Search for “VIP sunset”) 

We appreciate your continued partnership and support during this transition. If you have any questions or need further assistance, please do not hesitate to reach out to your Adobe Channel Account Manager or Adobe authorized distributor. We are here to help you navigate this change and ensure a successful transition to VIP Marketplace.

ACIS, Channel Orders Portal, and VIP Calculator updated with multi-factor authentication

Effective September 5, 2024, the Adobe Customer Information Site (ACIS,) Channel Orders Portal, and the VIP Calculator have been updated with multi-factor authentication. When signing in, if you are presented with options to select a Personal or Company/School Account, you can continue to login using either a Personal or a Company/School Account as before. 

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