WHAT'S HAPPENING 

Acrobat Sign 50-Transaction SKUs LOD September 1, 2024 in VIP Marketplace

Acrobat Sign 50-Transaction SKUs were published incorrectly on the August 2024 VIP Marketplace price lists. These SKUs were not intended as VIP Marketplace offerings and are being removed effective September 1, 2024. The September price lists (publishing on August 1 per the usual process) will list them with a Last Order Date of September 1, 2024 but will not have the usual “REMOVE” identifier. Direct partners should remove these SKUs no later than September 1, 2024. 

Ability to change products for upcoming VIP Marketplace renewal orders

Effective August 1, 2024, VIP Marketplace direct partners can make changes to an upcoming renewal order’s product mix in advance of the Anniversary Date. If the customer wishes to add or change products at their Anniversary Date, direct partners can make these changes in advance by using an API call. Note that this capability allows direct partners to change products in advance of the renewal, but the renewal order will process on the Anniversary Date, if auto-renewal is enabled, or when the order is submitted manually.  

• Changes can be made no earlier than 30 days prior to the Anniversary Date and no later than 3 days prior to the Anniversary Date. 
• Changes can be made whether auto-renewal is enabled or disabled.  
  • If auto-renewal is enabled, the renewal will be processed automatically on the Anniversary Date and will be effective for the upcoming license term.   
  • If auto-renewal is not enabled, the Direct Partner must place the renewal order manually on the Anniversary Date for the upcoming license term.
• An API call can also be used to enable or disable auto-renewal. See below for important information about auto-renewal and Creative Cloud for enterprise customers.  

Creative Cloud for enterprise offer line-up changes 

This function supports the launch of Creative Cloud for enterprise Edition 3 and Edition 4 in VIP Marketplace on August 1, 2024, but it can also be used to make other product changes at renewal.  

• For current Creative Cloud for enterprise customers (excluding VIP Marketplace 3-year commit customers,) auto-renewal will be disabled, because Creative Cloud for enterprise is being discontinued. Direct partners can use an API call to:  
  • Select Edition 4 (default) or Edition 3. 
  • Re-enable auto-renewal (unless the customer opts out.) 
  • If partners take no action, customers who have the legacy Creative Cloud for enterprise offers will have no corresponding licenses for their next term. 
• For current Creative Cloud for enterprise Pro Edition customers, no action is needed. Customers with Pro Edition will auto-renew into Edition 4. (Partners should advise customers of the corresponding price change for Edition 4.) 

Additional use cases 

This capability can also be used to support other use cases such as Creative Cloud for teams to enterprise upgrades at renewal or product version upgrades such as Acrobat Standard to Acrobat Pro. Note that it cannot be used to add or upgrade Adobe Sign products. 

Creative Cloud for enterprise Edition 4 VIP Pricing Date Change

There has been a change in VIP release dates and instructions for Creative Cloud for enterprise Edition 4 (Edition 4) due to an ordering issue. Please see below for change details in blue. VIP Marketplace is not impacted.

VIP Dates:

• June 4, 2024: Creative Cloud Edition 3 live (no change from prior announcements).
• June 4, 2024: Edition 4 rebrand and offer functionality live, but partners continue to access old pricing (pool C SKUs).
• July 10, 2024: Edition 4 new pricing is effective (pool D SKUs).

Pricing & Quoting Instructions – VIP

• Edition 4
  • To place orders between now and July 9, please continue to use the old SKUs (pool C*) and pricing which are available on the June 2024 price lists. Customer quotes expected to close on or before July 9 should use the old SKUs and pricing. Contact your Adobe Account Manager if you need assistance.
  • To place orders from July 10 on, use the new SKUs (pool D*) and pricing which are available on the July price list (published June 1). Customer quotes for deals expected to close on or after July 10 must use the new pricing.
• Edition 3: Use the effective pricelist in place (July pricelist, published June 1).

*See how to identify pool C & D below:

Part Number
65310110BA01C12

Product Family
Creative Cloud All Apps - Edition 4 for enterprise

Product Type
Subscription New

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Part Number
65310110BA01D12

Product Family
Creative Cloud All Apps - Edition 4 for enterprise

Product Type
Subscription New

Learn more about the Edition 4 updates here, and don’t hesitate to reach out to your CAM with questions. 

**This guidance does not apply to China or ANZ.  Work with your CAM’s and/or sales leader for the correct information.  For the rest of APAC, your pools/guidance may differ, please work with your CAM’s and/or sales leader for the correct information.

Reseller Console reminder regarding VIP commercial sunset

Effective June 28, 2024, a new banner is being displayed on the “Customers” page in the Reseller Console reminding resellers of the upcoming VIP commercial sunset in early 2025. The banner is localized and displayed to all resellers in all regions, excluding those in restricted countries. The banner directs resellers to the Adobe blog or the VIP Marketplace sales and administration guide for additional information on the VIP sunset and VIP Marketplace. 

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