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Delivering the latest enablement news, information, and tools you need, when you need it.
APRIL 13, 2022 ISSUE
WHAT'S HAPPENING
Adobe Presenter discontinued effective June 1, 2022
Adobe Presenter is being discontinued through all Adobe buying programs: Cumulative Licensing Program (CLP), Transactional Licensing Program (TLP), Value Incentive Plan (VIP), Enterprise Term License Agreement (ETLA), and direct sales. The last order date for both initial purchase SKUs and renewal SKUs will be May 1, 2022. After June 1, 2022, there will be no further updates to Adobe Presenter, including addition of new features, bug fixes, OS upgrades, and security-related patches.
Launched! New Frame.io offer for Creative Cloud for teams subscribers
As many of you know, Adobe acquired Frame.io last year. As an introductory offer, starting April 12 all Creative Cloud accounts will be able to access a new Frame.io entitlement as added value. Admins have started to be notified via email of this new value in their Creative Cloud entitlements. This is intended to deliver value to Creative Cloud members as soon as possible.
Watch this video to learn more:
Frame.io for Creative Cloud
Eligible Creative Cloud for teams members will receive an automatic free entitlement to Frame.io that provides edit access to shared projects (up to two collaborative users and five concurrent projects), 100GB of active storage, an unlimited number of reviewers, and the ability to use Camera to Cloud (C2C). Admins have started to be notified via email of this new value in their Creative Cloud entitlements.
Frame.io team trial
When Frame.io for Creative Cloud is activated, users will automatically upgrade to the Frame.io Team trial. After the 30-day trial, users will have the option to automatically stay on the Frame.io free entitlement or convert to the paid Team plan. At the end of the 30-day trial users will be prompted to pay to keep the benefits of the upgraded plan.
Creative Cloud for enterprise
Eligible Creative Cloud for enterprise members will have access to the new tier of service, subject to approval by their IT admin.
Resources
- Enablement deck (sign-in required)
- FAQ (sign-in required)
Reminder: Foundational learning paths tailored for Adobe partner sellers
We believe part of building a world class sales organization includes starting each journey at Adobe with an amazing, new hire sales training experience. The Global Sales Enablement team is excited to announce the launch of our tailored foundational learning paths and regional meet-and-greet sessions for Adobe partner new hires.
These role-based learning paths deliver foundational product, sales skills, buying programs, and sales systems & tools training designed to minimize ramp time and improve new hire productivity. New hires will register for live meet-and-greet sessions hosted by our regional trainers. These are designed to build community and to support our new team members through their learner journey.
Who can attend the new hire meet-and-greet sessions?
All new Adobe partner sellers or those needing a refresher on how to leverage the available CSMB enablement—including assets, product information, customer resources, and an introduction to the Business Customer Journey—can attend.
How can I get involved?
You can work with your dedicated channel account manager or navigate directly to the New Hire Foundational Learning Path page on Consumer & Business Connection to begin your onboarding journey. Here you will start a 10-day learning path and be directed to the event calendar to register to attend a meet-and-greet session.
We are excited to launch this valuable training for our new hires, providing them with the foundation to thrive and succeed in their role at Adobe.
Happy learning!
Reminder: New self-service VIP reseller change process
We are excited to announce a new self-service reseller change process for VIP members. Previously, resellers needed to complete a request form, which required the member’s signature and a manual review for processing by Adobe. This new process reduces the time needed for a member to change their reseller from days to minutes, since resellers can initiate the process from within the Reseller Console without assistance from Adobe. Members can place orders with their new reseller immediately upon completion of this simple workflow.
Here’s how it works:
- The member selects a new reseller, using the partner finder for a list of authorized resellers in their region.
- The new reseller generates a reseller change code in the Reseller Console.
- The member’s VIP number and admin email are required.
- The reseller change code is sent to the member via email.
- The member enters the reseller change code in the Adobe Admin Console to complete the process.
Reseller change codes are valid for 72 hours. If the reseller change code is not used within this time, the reseller can create a new one, up to a limit of 5 per reseller per day. Both the old and new resellers are notified via email when the reseller change is completed.
For detailed instructions:
- For customers, visit Admin Console HelpX (Manage your account > Manage your Teams account > Change reseller).
- For resellers, visit Reseller Console HelpX (Managing customers > Add a customer with an existing reseller [change reseller]).
- Watch the 10-minute live demo.
If you need assistance, contact the Partner Helpdesk.
Update! Localized Acrobat 2017 end of support campaign kits now available
Support for Acrobat 2017 (perpetual) is ending on June 6, 2022 so now’s the perfect time to reach out to impacted customers to discuss this change and walk them through the benefits of moving to Acrobat DC in VIP. The campaign kit was designed to help you accelerate demand and purchase of Acrobat DC through VIP for Acrobat 2017 customers whose support will end soon.
English and localized kits are now available to download on Consumer & Business Connection (you must log in to access):
English | French | German | Spanish | Italian | Korean | Japanese | Brazilian-Portuguese | LATAM Spanish
Reminder: Last chance extension! Premium onboarding migration offer
To assist customers in migrating from Acrobat perpetual to Acrobat DC for enterprise in the Value Incentive Plan (VIP), Adobe is extending the premium onboarding migration offer through June 3, 2022. Premium onboarding includes Admin Console setup, Single Sign-On (SSO) configuration and domain claims, directory integration services configuration, and more.
Who’s eligible?
This offer is available to commercial, education, and government CLP and TLP customers who migrate 200+ perpetual licenses (Americas) or 100+ perpetual licenses (EMEA, APAC, and education) to Acrobat DC for enterprise. This offer may be combined with other offers.
How do I get started?
- Download the flyer for your region, and share it with your customers:
- Premium onboarding migration offer flyer for Americas (sign-in required)
- Premium onboarding migration offer flyer for EMEA, APAC, and education (sign-in required)
- If a customer wants to take advantage of this migration offer, contact your Adobe channel account manager (CAM) in the Americas and APAC or your Adobe business manager in EMEA.
Where do I find more information?
The January 2022 Acrobat and Adobe Sign monthly enablement session (sign-in required) provides information about current Acrobat migration offers, including the premium onboarding offer.
SALES TOOL SPOTLIGHT
This guide is designed to help you have successful conversations with customers and prospects about Adobe Substance 3D. It leads you through each stage of the sales cycle and includes information about different types of target customers to help you understand what they need and how Substance 3D can benefit them.
From preparation and discovery to recommendation, commitment, and renewal, the new Creative Cloud sales guide leads you through each step of the sales process to help you provide the best customer experience and achieve the best sales results.
This guide delivers the information you need to successfully introduce Acrobat DC and its features to customers—whether they are purchasing as individuals, from IT, or for a specific vertical industry.
Build value for your customers with Adobe Stock. Use this guide to identify target customers, ask deep discovery questions, understand Adobe Stock benefits for different types of customers, and make the right plan recommendation.
UPCOMING EVENTS
Adobe Acrobat & Adobe Acrobat Sign Solutions monthly enablement eSeminar—April 2022
The Adobe Acrobat and Adobe Acrobat Sign Solutions briefing will cover key features for the first half of 2022 related to Adobe Acrobat and Adobe Acrobat Sign Solutions.
Session 1
April 21—NA | EMEA | LATAM session
Register
Session 2
April 22—APAC | Japan session
Register
RECENT EVENTS
CSMB: New process for switching contracts while keeping a single Admin Console
Adobe has a new process for switching from ETLA to VIP. This session walks you through the steps to complete a contract migration within an existing Admin Console, with members of the Buying Programs and Cloud Tech Provisioning and Administration teams presenting and answering questions.
Revisit the session > (sign-in required)
Acrobat and Adobe Sign monthly enablement eSeminar—February 2022
Join Lisa Niday and team for this Acrobat and Adobe Sign monthly enablement eSeminar where we’ll cover key features for the first half of 2022.
Revisit the session > (sign-in required)
Creative Cloud for teams Pro Edition update
Creative Cloud for teams Pro Edition is an unparalleled offering in the Stock photography market which gives CC for teams users unlimited downloads of Adobe Stock standard images. After being live for over a year, we would like to share important updates such as the ideal way to pitch CC for teams Pro Edition, value propositions by persona, an overview of the competition, marketing campaign highlights, and the product roadmap.
Revisit the session > (sign-in required)
Professional sales skills training: Remote selling skills
This module is intended for anybody whose role requires them to engage with customers remotely. You will learn how to overcome the key challenges of remote selling by adopting a customer engagement system that teaches you how to best use the resources and channels available to you.
Revisit the session > (sign-in required)
Creative Cloud for teams update
Creative Cloud for teams is the fully integrated platform that fuels productivity across all creative needs, while enabling seamless collaboration. To get up to speed on CC for teams, in this session we will cover SMB opportunity, use cases and value proposition, new proof points from Forrester Study, case studies, and FY22 sales plays.
Revisit the session > (sign-in required)
Acrobat and Adobe Sign monthly enablement eSeminar—January 2022
Join Lisa Niday and team for this Acrobat and Adobe Sign monthly enablement eSeminar where we’ll cover sales training, new product releases and updates, latest assets, and Q&A.
Revisit the session > (sign-in required)
Adobe Creative Cloud Express launch and implications for teams and enterprise
Join us to learn more about the Creative Cloud Express launch and the implications for sellers and Adobe channel partners given that there are no sellable teams or enterprise SKUs for Creative Cloud Express. Learn the direct implications for channel partners and existing selling motions as well as broader Creative Cloud Express strategy for teams and enterprise.
Revisit the session > (sign-in required)
MORE GOOD STUFF
Adobe Sign eLearning
Get an overview of customer challenges with paper processes, and learn how Adobe Sign solves them.
eSeminars
Find the latest eSeminars. Get caught up by watching replays and downloading the presentations.
NEWSLETTER ARCHIVE