July 27, 2023

Planned system update beginning after close of business on July 28, 2023

As part of a planned Adobe system update, SAP will be placed in read-only mode beginning after close of business on Friday July 28, 2023 PT. All system maintenance is planned to be completed over the weekend while all regions are generally offline, and full system access is planned to be restored by early Monday morning for the start of the business week.

During this time, orders placed via EDI or VIP Marketplace will queue for processing as soon as SAP access is returned to read/write mode. Other VIP Marketplace actions, such as customer creation and VIP to VIP Marketplace migrations, may be submitted but will also be queued for processing as soon as SAP is returned to read/write mode. 

The Reseller Console and Admin Console will be available, but processes initiated via these surfaces, such as new VIP ID creation, will be queued for processing after SAP is returned to read/write mode.

The Adobe Licensing Website (LWS) will be unavailable during this time. Users will not be able to place new orders or log in to the system to access existing order data until SAP is returned to read/write mode.