Confirm
After you understand the customer’s situation through good questioning, careful listening, and note taking, it is important to summarize what you’ve heard. Use your notes from the discovery phase to reiterate your findings. And mirror their language and expressions to let them know you’re on the same page.Adobe Stock sales guide overview >
Confirm
You may have discussed a number of different points throughout your conversation with the customer.
At this stage, take a moment to confirm what you’ve heard.
- How does your customer currently use stock assets and what would make that experience better?
- How does the customer currently manage licensing for stock assets? Is there a way to make that easier for IT?
- How do users find, manage, and share stock assets? And how do they pay for them?
By confirming these points, you can make a better recommendation in the next stage.