March 11, 2022
New self-service VIP reseller change process
We are excited to announce a new self-service reseller change process for VIP members. Previously, resellers needed to complete a request form, which required the member’s signature and a manual review for processing by Adobe. This new process reduces the time needed for a member to change their reseller from days to minutes, since resellers can initiate the process from within the Reseller Console without assistance from Adobe. Members can place orders with their new reseller immediately upon completion of this simple workflow.
Here’s how it works:
- The member selects a new reseller, using the partner finder for a list of authorized resellers in their region.
- The new reseller generates a reseller change code in the Reseller Console.
- The member’s VIP number and admin email are required.
- The reseller change code is sent to the member via email.
- The member enters the reseller change code in the Adobe Admin Console to complete the process.
Reseller change codes are valid for 72 hours. If the reseller change code is not used within this time, the reseller can create a new one, up to a limit of 5 per reseller per day. Both the old and new resellers are notified via email when the reseller change is completed.
For detailed instructions:
- For customers, visit Admin Console HelpX (Manage your account > Manage your Teams account > Change reseller).
- For resellers, visit Reseller Console HelpX (Managing customers > Add a customer with an existing reseller [change reseller]).
- Watch the 10-minute live demo.
If you need assistance, contact the Partner Helpdesk.